Investgate the cause of crash from crashdump, log file
Issue : Currently, can't investigate the cause of crash server from crashdump, log file.
In order to investigate the cause, we need the following information
1. Jedox log folder.
2. Crash dump files.
3. requests.txt file (Jedox Suite\olap\data).
4. As much information as possible regarding the actions that were taken on the server before the crash (jobs that were run, reports being opened, etc..).
Reason : It is very difficult that we know to 4. because any people use Jedox at the same time.
Solutions : We want to be able to know the cause of crash server from crashdump,log.
Proper analysis of such files requires specific knowledge about the Jedox code and architecture. The analysis is a task for Jedox staff, and as such, we will not make functionality for it available as a public feature.