Currently, Jedox supports each software versions only for a year, but it's difficult to annually upgrade Jedox running on a production environment for many users.
https://knowledgebase.jedox.com/knowledgebase/support-lifecycle/
Therefore, please consider to extend the terms of support provided for each software versions.
Hello,
This is a request which mainly concerns Jedox Services. As the scope of the Jedox Ideas portal is the Jedox software platform, we will close this request here; please contact your Jedox Account or Channel Manager with this request.
Thank you!