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Jedox Ideas

Let us know how we can make Jedox even better!

Status Future consideration
Workspace Jedox Platform
Categories Jedox Cloud
Created by Guest
Created on Jan 11, 2022

Support User to be Created in Jedox Environments

An account should be created in all environments that support can then use when investigating issues. This would then provide consistency of approach and service. Other Cloud vendors (such as gainsight do something similar). There would be lots to consider:

  • Changes to T&Cs

  • Not using up a license seat

  • Should it be enabled / disabled

  • Can it be deleted in specific circumstance

  • Native security

  • etc

  • Guest
    Aug 19, 2022

    From a security perspective it would also make sense that the account is only usable for a limited time (get's automatically disabled at predefined date & time).

  • Guest
    Aug 12, 2022

    Being able to switch it on and off with default "off" would probably solve most practial problems. Ideally of course you would get some kind of log showing who (which person) from Support actually accessed the system.