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The SMTP section in the Jedox Web settings let you specify the user name for authentication. "The user name must be a valid email address."
On some mail servers you have to login with an user name that is not equal with email address. In such case you cannot send mail via Jedox (Integrator, Scheduler, ...).
Thanks for the idea. We have shipped this in Jedox 2021.4. Please check it out and tell us what you think!